Your initial deposit is due at booking and is non-refundable. Balance payments and the refundable security deposit are due 60 days prior to arrival. If you are booking within 60 days your full payment is due at the time of booking.

Both are due and will be charged. One is the refundable security deposit amount, the other is the remaining balance due.

As of January 1, 2022 the State of Hawai’i has allowed each county to collect up to an additional 3% Transient Accommodation Tax. This is in addition to the 10.25% the state already collects.

It can take 7-10 business days for the merchant processor to refund your security deposit.

We are required to refund the original card charge. The merchant will get the credit to your current/open account.

Please send an email to reservations@hawaiilife.com and request a link to our secure payment portal. We will email that to you and you can update your card information via the link.

A cancellation more than 60 days of arrival date, the initial deposit is non-refundable. Rent and taxes will be forfeited for any change of dates or cancellations within 60 days of arrival. All changes incur a $250 change fee and must be made in writing via email to vacations@hawaiilife.com. For more information please refer to our terms and conditions.

Early check-ins can be confirmed on the day of arrival by your on-island host. A late check out must be requested and confirmed prior to arrival. Afternoon departures will be charged an additional nights rate.

In order for your reservation to be confirmed, a rental contract must be signed. A few hours after your booking is made, please check your email inbox or spam folder for a contract from Hawaii Life at echosign@echosign.com. For more information on how to complete the contract please watch the step-by-step guide HERE.

Arrival information is sent 7 days prior to arrival via email.

We do not permit pets on any property. Violators will be subject to immediate eviction and charged an additional cleaning fee. Only Registered Service animals will be permitted with proper documentation.

Smoking/vaping is not permitted in any of our rental properties, this includes the balcony, lanai, or garage.

Yes, We recommend Fedex or UPS. We do not recommend using USPS for mail/deliveries as we cannot guarantee delivery as there may be a locked mailbox or no mail delivery established for the home.

Yes! From adventure, wellness, to catering and cleaning, we’re here for you! Our exclusive, complimentary concierge offers a variety of services to our guests. Connect with us before your trip so we can help you plan the vacation of your dreams! Concierge@HawaiiLife.com

Each home is assigned a home host. Information is provided in your home.

Yes! We strongly suggest Cancel For Any Reason Travel Insurance, only available for purchase within 14 days of booking. Standard coverage insurance can be purchased up to 30 days prior to arrival - Click Here

Each home lists its amenities directly on our website. Please contact us with specific questions.

Travel to Hawai’i never completely shut down. There are currently no COVID-related requirements for arriving domestic passengers. Visit our Covid19 page for updated information. https://vacations.hawaiilife.com/update-hawaii-life-rentals

The road is fully open and operational in both directions. Phase 2 work on drainage design continues, and does not affect traffic. See https://hidot.hawaii.gov/2021-hanalei-hill-landslide/

With a few exceptions, zoning laws on Oahu prohibit entire-home vacation rentals outside of resort districts for periods of fewer than 30 consecutive days. This means there can only be one rental in a 30 day period.

Due to the County of Hawai’i’s STVR regulations, homes outside the resort/vacation zones are ineligible for short term vacation rentals. The minimum rental period allowed is 31 days.

Only one time zone for the state of Hawai'i, Hawai'i Standard Time, HST.